Action Planning Improvement Ideas

Below is a list of improvement ideas for every question on the Sensight Surveys resident and employee survey templates. Columns are sorted alphabetically. Click on any column heading to re-sort in descending order or utilize the Search box.

Survey Type	Domain	Survey Item	Improvement
Employee	Coworkers	I have good friends at work.	Create a mentor program pairing new employees with tenured employees for onboarding and training.
Employee	Coworkers	I have good friends at work.	Use fun ice breaker exercises to kickoff staff meetings.
Employee	Coworkers	I have good friends at work.	Conduct team building exercises during staff meetings.
Employee	Coworkers	I have good friends at work.	Host events during work that bring employees together (breakfast club, heritage month, bring child to work).
Employee	Coworkers	I have good friends at work.	Organize a team fundraiser (e.g., Alzheimer’s walk).
Employee	Coworkers	I have good friends at work.	Provide incentives to employees who refer friends for employment.
Employee	Coworkers	My coworkers and I work well as a team.	Conduct team building exercises during staff meetings.
Employee	Coworkers	My coworkers and I work well as a team.	Create teams to work on special projects. Provide an incentive or reward for reaching the team goal.
Employee	Coworkers	My coworkers and I work well as a team.	Hand out blank core value cards so employees can congratulate each other for doing good work.
Employee	Coworkers	My coworkers and I work well as a team.	Hold regular shift change meetings to keep communication flowing.
Employee	Coworkers	My coworkers and I work well as a team.	Have employee teams go on rounds once a week to visit residents as a group.
Employee	Coworkers	My coworkers and I work well as a team.	Organize a team fundraiser (e.g., Alzheimer’s walk).
Employee	Coworkers	My coworkers and I work well as a team.	Utilize a team communication app to keep employees connected and informed.
Employee	Coworkers	My coworkers are dedicated to doing their best work.	Hold an in-service teaching conflict resolution techniques.
Employee	Coworkers	My coworkers are dedicated to doing their best work.	Provide coaching and feedback for employees who aren’t carrying their weight.
Employee	Coworkers	My coworkers are dedicated to doing their best work.	Enforce a fair and equal policy about personal phone use and taking breaks.
Employee	Coworkers	My coworkers are dedicated to doing their best work.	Reward employees who pitch in when they see a coworker who needs help.
Employee	Coworkers	My coworkers are dedicated to doing their best work.	Give employees core value cards to congratulate each other for doing good work.
Employee	Coworkers	My coworkers are dedicated to doing their best work.	Have monthly peer nominations and voting to pick an employee of the month.
Employee	Coworkers	My coworkers are dedicated to doing their best work.	Rotate employees to alternate shifts/positions to cross-train and build respect and understanding of other roles.
Employee	Customer Service	The residents at my community receive excellent service.	Adopt a strategy to remain fully staffed (active interviewing, recruitment pipeline, incentives for replacing call-offs, etc.).
Employee	Customer Service	The residents at my community receive excellent service.	Ensure employees receive the training they need to perform their job well.
Employee	Customer Service	The residents at my community receive excellent service.	Ensure employees have the equipment and supplies they need to perform their job well.
Employee	Customer Service	The residents at my community receive excellent service.	Implement best practice customer service standards and training for all staff members.
Employee	Enjoyment	I really enjoy the work that I do.	Develop an interview process that incorporates a hire for heart philosophy focused on seniors.
Employee	Enjoyment	I really enjoy the work that I do.	Have interviewees take a validated personality assessment to determine if there is a good match to their job.
Employee	Enjoyment	I really enjoy the work that I do.	Have interviewees take a validated interest inventory to determine if they have the interest and skills for the job.
Employee	Enjoyment	I really enjoy the work that I do.	Provide short wellness breaks throughout the day (healthy snacks, coffee break, quick back massage).
Employee	Enjoyment	I really enjoy the work that I do.	Adopt a strategy to remain fully staffed (active interviewing, recruitment pipeline, incentives for replacing call-offs, etc.).
Employee	Enjoyment	I really enjoy the work that I do.	Ensure employees receive the training they need to perform their job well.
Employee	Enjoyment	I really enjoy the work that I do.	Ensure employees have the equipment and supplies they need to perform their job well.
Employee	Enjoyment	My work gives me a sense of personal accomplishment.	Develop an interview process that incorporates a hire for heart philosophy focused on seniors.
Employee	Enjoyment	My work gives me a sense of personal accomplishment.	Have interviewees take a personality assessment to determine if there is a good match to their job requirements.
Employee	Enjoyment	My work gives me a sense of personal accomplishment.	Have interviewees take an interest inventory to determine if they have the interest and skills for the job.
Employee	Enjoyment	My work gives me a sense of personal accomplishment.	Conduct performance reviews on time, setting aside time for personal goal setting and progress.
Employee	Enjoyment	My work gives me a sense of personal accomplishment.	Create a rewards system that gives points for being on time, filling in, receiving accolades from a resident, etc. and award a prize to the employee with the most points.
Employee	Job Design	My job is a good match to my skills and abilities.	Provide realistic job descriptions in recruitment ads and during interviews.
Employee	Job Design	My job is a good match to my skills and abilities.	Have interviewees tell stories of times they displayed the attributes/skills needed for the job.
Employee	Job Design	My job is a good match to my skills and abilities.	Have interviewees take a validated personality assessment to determine if there is a good match to their job.
Employee	Job Design	My job is a good match to my skills and abilities.	Have interviewees take a validated interest inventory to determine if they have the interest and skills for the job.
Employee	Job Design	My job is a good match to my skills and abilities.	Ensure employees receive the training they need to perform their job well.
Employee	Job Design	My job is a good match to my skills and abilities.	Provide monthly in-services; brown bag lunches for all positions.
Employee	Job Design	I am given opportunities for growth and advancement.	Have each employee set goals and help them create a roadmap for getting there.
Employee	Job Design	I am given opportunities for growth and advancement.	Give employees special assignments to provide growth opportunities.
Employee	Job Design	I am given opportunities for growth and advancement.	Select employees with special skills to be super trainers to develop their leadership skills.
Employee	Job Design	I am given opportunities for growth and advancement.	Create opportunities for employees to shadow the Executive Director and department directors.
Employee	Job Design	I am given opportunities for growth and advancement.	Post advancement opportunities in the community.
Employee	Job Design	I am given opportunities for growth and advancement.	Offer employees tuition reimbursement.
Employee	Job Design	I am given opportunities for growth and advancement.	Conduct performance reviews on time, setting aside time for personal goal setting and progress.
Employee	Job Design	I am trusted to make choices about how my work is done.	Ensure employees receive the training they need to perform their job well.
Employee	Job Design	I am trusted to make choices about how my work is done.	Give your employees autonomy in their role but be supportive and provide coaching when they fall short.
Employee	Job Design	There is a healthy balance between my work and personal life.	Adopt a strategy to remain fully staffed (active interviewing, recruitment pipeline, incentives for replacing call-offs, etc.).
Employee	Job Design	There is a healthy balance between my work and personal life.	Ensure that the scheduling process is balanced and fair.
Employee	Job Design	There is a healthy balance between my work and personal life.	Offer flexible schedules.
Employee	Job Design	There is a healthy balance between my work and personal life.	Have a fair policy for authorizing PTO requests.
Employee	Job Design	There is a healthy balance between my work and personal life.	Allow employees to earn PTO days or bonuses for working extra hours or filling in for call-offs.
Employee	Job Design	There is a healthy balance between my work and personal life.	Offer laundry days where employees can do their laundry at work.
Employee	Job Design	There is a healthy balance between my work and personal life.	Offer employees take home meals.
Employee	Job Design	There is a healthy balance between my work and personal life.	Offer employees child care services.
Employee	Job Prep	I have a clear understanding of what is expected of me at work.	Provide and discuss a list of job expectations, policies and procedures, and a clear chain of command during employee orientation and onboarding.
Employee	Job Prep	I have a clear understanding of what is expected of me at work.	Create a job training checklist and timetable for new hires.
Employee	Job Prep	I have a clear understanding of what is expected of me at work.	Acknowledge employees when they are asked to step out of their role and practice gratitude when they do.
Employee	Job Prep	I receive the training I need to perform my job well.	Create a job training checklist and timetable for new hires.
Employee	Job Prep	I receive the training I need to perform my job well.	Create a mentor program pairing new employees with tenured employees for onboarding and training.
Employee	Job Prep	I receive the training I need to perform my job well.	Provide 30/60/90 day performance reviews for employees in training.
Employee	Job Prep	I receive the training I need to perform my job well.	Provide monthly in-services; brown bag lunches for all positions.
Employee	Job Prep	I have the equipment and supplies I need to perform my job well.	Create a schedule for taking inventory and ordering supplies.
Employee	Job Prep	I have the equipment and supplies I need to perform my job well.	Upgrade or purchase equipment needed for employees to perform their job well.
Employee	Job Prep	I have the equipment and supplies I need to perform my job well.	Ensure caregivers have access to equipment needed for safe resident care.
Employee	Job Prep	I have the equipment and supplies I need to perform my job well.	Update outdated computers and software.
Employee	Job Prep	I have the equipment and supplies I need to perform my job well.	Conduct an annual review of the technology available to assist employees in performing their job.
Employee	Leadership	Community management treats me fairly.	Be a role model of the company mission and core values for your employees.
Employee	Leadership	Community management treats me fairly.	Get to know your employees personally (their family life, personal goals, stressors, second job, etc.).
Employee	Leadership	Community management treats me fairly.	Model and encourage open communication and transparency with your employees, making it safe for them to share their thoughts, concerns and ideas with you.
Employee	Leadership	Community management treats me fairly.	Adopt an open door policy or establish walk-in office hours.
Employee	Leadership	Community management treats me fairly.	Conduct performance reviews on time, setting aside time for personal goal setting and progress.
Employee	Leadership	Community management treats me fairly.	Keep all employees accountable for their responsibilities and goals and provide support when they fall behind.
Employee	Leadership	Community management treats me fairly.	Treat all employees with equality and fairness. Do not show favoritism.
Employee	Leadership	I feel comfortable talking to my immediate supervisor.	Get to know your employees personally (their family life, personal goals, stressors, second job, etc.).
Employee	Leadership	I feel comfortable talking to my immediate supervisor.	Model and encourage open communication and transparency with your employees, making it safe for them to share their thoughts, concerns and ideas with you.
Employee	Leadership	I feel comfortable talking to my immediate supervisor.	Adopt an open door policy or establish walk-in office hours.
Employee	Leadership	I feel comfortable talking to my immediate supervisor.	Give your employees autonomy in their role but be supportive and provide coaching when they fall short.
Employee	Leadership	My ideas and opinions are valued.	Adopt an open door policy or establish walk-in office hours.
Employee	Leadership	My ideas and opinions are valued.	Have an employee suggestion box that you check weekly, discuss and vote on ideas in staff meetings.
Employee	Leadership	My ideas and opinions are valued.	Create employee action teams to work on solutions to improvement ideas selected in staff meetings.
Employee	Leadership	My ideas and opinions are valued.	Ask employees for their input and adopt an active listening style.
Employee	Leadership	My ideas and opinions are valued.	Give out awards to employees who implement solutions to needed improvements at annual meeting/ceremony.
Employee	Leadership	I am kept updated about company matters that affect me.	Utilize a team communication app to keep employees connected and informed.
Employee	Leadership	I am kept updated about company matters that affect me.	Show community news and events on an employee TV or bulletin board.
Employee	Leadership	I am kept updated about company matters that affect me.	Issue a quarterly employee newsletter.
Employee	Leadership	I am kept updated about company matters that affect me.	Utilize staff mailboxes to share news and events.
Employee	Leadership	I am kept updated about company matters that affect me.	Hold regular shift change meetings to keep communication flowing.
Employee	Leadership	I am kept updated about company matters that affect me.	Hold monthly staff meetings and include a section dedicated to news and events.
Employee	Leadership	I am kept updated about company matters that affect me.	Provide on-time performance reviews.
Employee	Leadership	I receive useful coaching and feedback to do my job better.	Provide on-the-fly coaching and feedback.
Employee	Leadership	I receive useful coaching and feedback to do my job better.	Provide 30/60/90 day performance reviews for employees in training.
Employee	Leadership	I receive useful coaching and feedback to do my job better.	Provide on-time performance reviews.
Employee	Leadership	I receive useful coaching and feedback to do my job better.	Provide monthly in-services; brown bag lunches for all positions.
Employee	Leadership	I receive recognition and praise for a job well done.	Set a daily or weekly goal to show in-the-moment gratitude to employees seen doing good work (pat on the back, say thanks, thank you note).
Employee	Leadership	I receive recognition and praise for a job well done.	Select an employee of the month based on a predefined set of criteria and celebrate them in multiple ways all month long.
Employee	Leadership	I receive recognition and praise for a job well done.	Celebrate employee birthdays and work anniversaries once monthly.
Employee	Leadership	I receive recognition and praise for a job well done.	Hold a quarterly social event for employees (cookout, bowling, karaoke, ice cream, movie, car wash, hike).
Employee	Leadership	I receive recognition and praise for a job well done.	Provide on-time performance reviews and commensurate raises.
Employee	Leadership	I receive recognition and praise for a job well done.	Implement a core value board and cards to recognize employees who are caught modeling core values. Recognize these employees in the next monthly staff meeting.
Employee	Leadership	I receive recognition and praise for a job well done.	Create a rewards system that gives points for being on time, filling in, receiving accolades from a resident, etc. and award a prize to the employee with the most points.
Employee	Leadership	I receive recognition and praise for a job well done.	Create an employee newsletter that includes recognition articles.
Employee	Leadership	I receive recognition and praise for a job well done.	Send a letter of thanks to the employee's home for going above and beyond.
Employee	Leadership	I receive recognition and praise for a job well done.	Hold an annual awards ceremony recognizing employees for various accomplishments.
Employee	Leadership	I receive recognition and praise for a job well done.	Capture photos of employees interacting with residents and post them throughout the community.
Employee	Mission	The company mission and core values have been explained to me.	Teach your mission and core values during new hire orientation providing real examples from your community.
Employee	Mission	The company mission and core values have been explained to me.	Hang a large banner displaying the mission and core values in your community.
Employee	Mission	The company mission and core values have been explained to me.	Post a different core value in the employee lounge each month. Discuss this core value in the next staff meeting citing real examples from your community.
Employee	Mission	The company mission and core values have been explained to me.	Provide prizes/accolades to employees who can recite the mission and core values on command.
Employee	Mission	My work makes an important contribution to the company mission.	Explain how the employee's position contributes to the mission during interviews, orientation, and performance reviews providing real examples from your community.
Employee	Mission	My work makes an important contribution to the company mission.	Implement a core value board and cards to recognize employees who are caught modeling core values. Recognize these employees in the next monthly staff meeting.
Employee	Onboarding	Not on survey but comes up a lot in employee comments.	Send a welcome letter to new employee's home before their first day.
Employee	Onboarding	Not on survey but comes up a lot in employee comments.	Put up a welcome banner or floor sign at the entrance on a new employee's first day.
Employee	Onboarding	Not on survey but comes up a lot in employee comments.	Make first official clock-in a joining of the family.
Employee	Onboarding	Not on survey but comes up a lot in employee comments.	Provide a welcome package to new employees (name badge and uniform, key card, notes from co-workers, snacks, core values cards, promo items).
Employee	Onboarding	Not on survey but comes up a lot in employee comments.	Introduce new employees to coworkers and residents.
Employee	Onboarding	Not on survey but comes up a lot in employee comments.	Provide a formal orientation to new employees.
Employee	Onboarding	Not on survey but comes up a lot in employee comments.	Create a mentor program pairing new employees with tenured employees for onboarding and training.
Employee	Onboarding	Not on survey but comes up a lot in employee comments.	Create a job training checklist and timetable for new hires.
Employee	Onboarding	Not on survey but comes up a lot in employee comments.	Provide 30/60/90 day performance reviews for employees in training.
Employee	Pay/Benefits	Not on survey but comes up a lot in employee comments.	Review pay rates for similar positions in the local area to ensure pay is commensurate with position.
Employee	Pay/Benefits	Not on survey but comes up a lot in employee comments.	Provide on-time performance reviews and commensurate raises.
Employee	Pay/Benefits	Not on survey but comes up a lot in employee comments.	Provide PTO or cash incentives for picking up extra shifts.
Employee	Pay/Benefits	Not on survey but comes up a lot in employee comments.	Offer tuition reimbursement.
Employee	Pay/Benefits	Not on survey but comes up a lot in employee comments.	Provide employee referral bonuses.
Employee	Pay/Benefits	Not on survey but comes up a lot in employee comments.	Provide good and affordable health care benefits.
Resident	Activities	I am given opportunities to build friendships with other residents.	Create a welcome committee for new residents.
Resident	Activities	I am given opportunities to build friendships with other residents.	Plan meet-and-greets to welcome new residents.
Resident	Activities	I am given opportunities to build friendships with other residents.	Pair new residents with a resident ambassador.
Resident	Activities	I am given opportunities to build friendships with other residents.	Incorporate a variety of group activities, events, and outings into the calendar.
Resident	Activities	I am given opportunities to build friendships with other residents.	Establish system to ensure residents are aware of and encouraged to join group activities and events.
Resident	Activities	I am given opportunities to build friendships with other residents.	Create special interest groups based on resident requests.
Resident	Activities	I am given opportunities to build friendships with other residents.	Create special initiatives that resident teams head up like a recycling program or fundraiser.
Resident	Activities	I am offered activities that meet my interests.	Take an inventory of every resident’s interests, hobbies, and life experiences and incorporate into activities calendar.
Resident	Activities	I am offered activities that meet my interests.	Include residents on committee to help plan activities/events/outings.
Resident	Activities	I am offered activities that meet my interests.	Ensure sessions led by outside parties are appropriate, stimulating, and led by quality professionals.
Resident	Activities	I am offered activities that meet my interests.	Incorporate a variety of group activities, events, and outings into the calendar.
Resident	Activities	I am offered activities that meet my interests.	Explore resident engagement apps to incorporate technology into activities calendar (see Sensight for list of apps).
Resident	Activities	Activities are scheduled at times that work for me.	Rotate calendar so residents can attend the same activity at different days and times.
Resident	Activities	Activities are scheduled at times that work for me.	Produce professional, large font calendars accessible in paper and digital formats.
Resident	Activities	Activities are scheduled at times that work for me.	Implement formal system of activity reminders and cancellations.
Resident	Dining	The meals look appetizing and taste good.	Have chef come out of the kitchen to chat with residents and listen to feedback.
Resident	Dining	The meals look appetizing and taste good.	Have daily stand up meeting with servers to review menus, taste food, and get feedback.
Resident	Dining	The meals look appetizing and taste good.	Add garnishments to the plate to make meals more attractive. Purchase garnishments such as parshley and olives.
Resident	Dining	The meals look appetizing and taste good.	Add dimension and color to the plate to make meals more attractive. Purchase plating tools such as spreading spatula, circle molds, squeeze bottle.
Resident	Dining	The meals look appetizing and taste good.	Explore local farm to table sources so produce is in season and fresh.
Resident	Dining	The meals look appetizing and taste good.	Hold in-services for cooks.
Resident	Dining	The meals look appetizing and taste good.	Purchase top cuts of meat in bulk to save money while ensuring quality.
Resident	Dining	The meals look appetizing and taste good.	Install warming lamps to keep plated meals warm.
Resident	Dining	The menu has a nice variety of selections.	Take an inventory of resident food preferences and requirements.
Resident	Dining	The menu has a nice variety of selections.	Ask residents to submit their favorite recipes. Hold an election to vote on recipes. Integrate winners into monthly menu plan.
Resident	Dining	The menu has a nice variety of selections.	Roll out "always available" or restaurant style menu or venue.
Resident	Dining	The menu has a nice variety of selections.	Offer special diet items such as gluten-free, diabetic, low-salt, vegetarian, etc.
Resident	Dining	The menu has a nice variety of selections.	Include residents on dining committee to help plan menus.
Resident	Dining	The menu has a nice variety of selections.	Vary sauces to expand variety for each protein option (e.g., marsala, lemon pepper, vesuvio, francese, carbonara).
Resident	Dining	The menu has a nice variety of selections.	Consider resident population when naming meals. Some prefer self-explanatory names like roasted chicken and potatoes.
Resident	Dining	The menu has a nice variety of selections.	Have special theme meals like food trucks, barbeques, picnics, or garden to table.
Resident	Dining	Dining room servers are attentive to my needs.	Hold in-services for servers on dining room service techniques/ettiquette.
Resident	Dining	Dining room servers are attentive to my needs.	Reduce service times by identifying and implementing operational efficiencies.
Resident	Dining	Dining room servers are attentive to my needs.	Have a contest for servers to memorize residents' names and food preferences. Integrate knowledge into dining room service.
Resident	Dining	Dining room servers are attentive to my needs.	Appeal to all the senses by considering acoustics, aromas, décor, lighting, and the tactile sensations of the tabletops and utensils.
Resident	Dining	Dining room servers are attentive to my needs.	Have daily stand up meeting with servers to review menus, taste food, and get feedback.
Resident	Engagement	I feel like I have a voice in my community.	Create a resident council and/or include a resident on your board of directors to serve as the voice of residents in decision making.
Resident	Engagement	I feel like I have a voice in my community.	Conduct monthly or quarterly listening sessions with residents with a system for following up.
Resident	Engagement	I feel like I have a voice in my community.	Create a transparent process for receiving and tracking resident grievances to resolution.
Resident	Engagement	I feel a sense of belonging in my community.	Create a welcome committee for new residents.
Resident	Engagement	I feel a sense of belonging in my community.	Plan meet-and-greets to welcome new residents.
Resident	Engagement	I feel a sense of belonging in my community.	Pair new residents with a resident ambassador.
Resident	Engagement	I feel a sense of belonging in my community.	Incorporate a variety of group activities, events, and outings into the calendar.
Resident	Engagement	I feel a sense of belonging in my community.	Establish a system to ensure residents are aware of and encouraged to join group activities and events.
Resident	Engagement	I feel a sense of belonging in my community.	Create special interest groups based on resident requests.
Resident	Engagement	I feel a sense of belonging in my community.	Create special initiatives that resident teams head up like a recycling program or fundraiser.
Resident	Engagement	My community helps me maintain all aspects of my well-being.	Build a comprehensive health and wellness program encompassing mind, body, and spirit.
Resident	Engagement	My community helps me maintain all aspects of my well-being.	Take an inventory of every resident’s interests, hobbies, and life experiences and incorporate into activities calendar.
Resident	Engagement	My community helps me maintain all aspects of my well-being.	Offer professionally led classes/lectures in a variety of categories based on resident interest (e.g., finances, technology, travel, exercise, book club, meditation, music, art/crafts, nature, volunteerism, nutrition, etc).
Resident	Engagement	My community helps me to live my life with purpose.	Help residents build a plan to become actively involved in their passions inside and outside the community.
Resident	Engagement	My community helps me to live my life with purpose.	Post local volunteer opportunities in the community.
Resident	Environment	My senior living community is clean and attractive.	Ensure all housekeepers are trained.
Resident	Environment	My senior living community is clean and attractive.	Provide more frequent common area cleanings.
Resident	Environment	My senior living community is clean and attractive.	Conduct an annual review of the property for needed upgrades and renovations.
Resident	Environment	My senior living community is clean and attractive.	Walk the outside grounds regularly to identify problem areas.
Resident	Environment	My senior living community is clean and attractive.	Create a maintenance schedule for the entire property.
Resident	Environment	Housekeeping and laundry services are performed to my satisfaction.	Hire more housekeepers.
Resident	Environment	Housekeeping and laundry services are performed to my satisfaction.	Establish housekeeping and laundry standards and protocols.
Resident	Environment	Housekeeping and laundry services are performed to my satisfaction.	Ensure all housekeepers are properly trained.
Resident	Environment	Housekeeping and laundry services are performed to my satisfaction.	Increase housekeeping/laundry frequency.
Resident	Environment	Housekeeping and laundry services are performed to my satisfaction.	Ensure housekeeping staff have proper equipment and supplies.
Resident	Environment	The maintenance and repairs team is responsive to my requests for service.	Hire qualified maintenance and repairs staff.
Resident	Environment	The maintenance and repairs team is responsive to my requests for service.	Have a phone number or website for residents to place maintenance orders.
Resident	Environment	The maintenance and repairs team is responsive to my requests for service.	Set standards and procedures for having all work orders completed within a reasonable timeframe.
Resident	Environment	The maintenance and repairs team is responsive to my requests for service.	Provide weekly updates to residents with open work orders.
Resident	Environment	The maintenance and repairs team is responsive to my requests for service.	Ensure maintenace and repairs staff have proper equipment and supplies.
Resident	Health and Wellness	I am offered information or services to help me maintain my health and independence.	Build a comprehensive health and wellness program encompassing mind, body, and spirit.
Resident	Health and Wellness	I am offered information or services to help me maintain my health and independence.	Provide a health and wellness clinic.
Resident	Health and Wellness	I am offered information or services to help me maintain my health and independence.	Provide a full-equipped fitness center.
Resident	Health and Wellness	I am offered information or services to help me maintain my health and independence.	Offer physical therapy services.
Resident	Health and Wellness	I am offered information or services to help me maintain my health and independence.	Ensure the swimming pool is maintained and in working order.
Resident	Health and Wellness	I am offered information or services to help me maintain my health and independence.	Offer professionally led classes/lectures in a variety of categories based on resident interest (e.g., finances, technology, travel, exercise, book club, meditation, music, art/crafts, nature, volunteerism, nutrition, etc).
Resident	Health and Wellness	Healthcare services are available to me if I need them.	Provide in-house immediate care services.
Resident	Health and Wellness	Healthcare services are available to me if I need them.	Provide ample clinic hours for scheduled and walk-in health services.
Resident	Health and Wellness	Healthcare services are available to me if I need them.	Build partnerships with local health clinics and assisted living / skilled nursing communities.
Resident	Health and Wellness	Healthcare services are available to me if I need them.	Offer special health services like podiatry, optometry, dentistry, and chiropractic.
Resident	Health and Wellness	Healthcare services are available to me if I need them.	Build or expand the health care center.
Resident	Health and Wellness	Healthcare services are available to me if I need them.	Offer pharmacy services.
Resident	Health and Wellness	The health and wellness team provides quality service.	Hire a qualified health and wellness director.
Resident	Health and Wellness	The health and wellness team provides quality service.	Ensure all health and wellness staff members are properly trained.
Resident	Health and Wellness	The health and wellness team provides quality service.	Ensure all outside health providers and lecturers are properly vetted.
Resident	Health and Wellness	The health and wellness team provides quality service.	Conduct a review of the current pharmacy provider.
Resident	Management	Community management cares about me.	Smile, make eye contact, and say hello when you encounter a resident.
Resident	Management	Community management cares about me.	Be present, accessible, and social in the community.
Resident	Management	Community management cares about me.	Get to know residents by name.
Resident	Management	Community management cares about me.	Eat meals with residents rotating tables and hours.
Resident	Management	Community management cares about me.	Listen and respond to resident feedback.
Resident	Management	Community management responds to my questions and concerns.	Conduct monthly or quarterly listening sessions with residents with a system for following up.
Resident	Management	Community management responds to my questions and concerns.	Create a transparent process for receiving and tracking resident grievances to resolution.
Resident	Management	Community management responds to my questions and concerns.	Have the ED and each department director create open door office hours.
Resident	Management	Community management responds to my questions and concerns.	When ED or department director is not in, place sign on door with return time or alternate name and number to contact.
Resident	Management	Community management responds to my questions and concerns.	Develop an honest and compassionate communication strategy for letting residents know why their idea or request could not be filled.
Resident	Management	Community management keeps me updated.	Hold quarterly care conferences with residents/family members.
Resident	Management	Community management keeps me updated.	Use a digital board, in-house TV channel, newsletter, and/or resident webpage that is updated regularly with community news.
Resident	Management	Community management keeps me updated.	Hold monthly town hall meetings enforcing a policy of transparency with residents.
Resident	Management	Community management resolves questions about my monthly bill.	Assign someone in the business office the responsibility of answering and resolving billing questions.
Resident	Management	Community management resolves questions about my monthly bill.	Review billing system to ensure statements are accurate and easy to understand.
Resident	Memory Care	Meaningful activities are provided throughout the day.	Implement a memory care program developed by memory care expert(s).
Resident	Memory Care	Meaningful activities are provided throughout the day.	Include prescribed activities on caregiver daily task sheets.
Resident	Memory Care	Activities improve the resident's quality of life.	Take an inventory of every resident’s interests, hobbies, and life experiences and incorporate into their daily programming.
Resident	Memory Care	Activities improve the resident's quality of life.	Keep records on resident daily participation levels and create a plan of action when participation levels are low.
Resident	Resident Care	Resident caregivers provide compassionate care.	Develop an interview process that incorporates a hire for heart philosophy focused on seniors.
Resident	Resident Care	Resident caregivers provide compassionate care.	Provide training and in-services on proper care techniques.
Resident	Resident Care	Resident caregivers are available when help is needed.	Set policy and procedures for responding to resident call lights within a specified timeframe.
Resident	Resident Care	Resident caregivers are available when help is needed.	Establish and maintain appropriate staff-to-resident ratios.
Resident	Resident Care	Resident caregivers are available when help is needed.	Keep an active pool of qualified applicants to tap when someone quits or is let go or your resident population increases.
Resident	Resident Care	Resident caregivers are available when help is needed.	Provide incentives to staff members to fill in when someone calls off.
Resident	Resident Care	Resident caregivers are available when help is needed.	Ensure that caregiver task sheets are comprehensive and allow adequate time for care.
Resident	Resident Care	Resident caregivers meet my individual needs.	Create an individualized care plan for each resident.
Resident	Resident Care	Resident caregivers meet my individual needs.	Build personalized task sheets with adequate time to provide needed care.
Resident	Resident Care	Resident caregivers meet my individual needs.	Ensure caregivers have proper equipment and supplies.
Resident	Resident Care	Resident caregivers meet my individual needs.	Conduct resident care assessments on a regular basis.
Resident	Resident Care	Resident caregivers meet my individual needs.	Perform daily charting of resident care and status updates.
Resident	Resident Care	Resident caregivers meet my individual needs.	Ensure all caregivers are properly trained.
Resident	Resident Care	Resident caregivers meet my individual needs.	Hold caregiver in-services on specific areas of care.
Resident	Resident Care	Resident caregivers meet my individual needs.	Provide on-the-fly coaching and feedback to caregivers.
Resident	Resident Care	Resident caregivers meet my individual needs.	Conduct a review of medication management and distribution practices.
Resident	Resident Care	The nursing team provides quality care.	Develop an interview process that incorporates a hire for heart philosophy focused on seniors.
Resident	Resident Care	The nursing team provides quality care.	Check credentials and experience levels of all nurse and nurse assistant candidates.
Resident	Resident Care	The nursing team provides quality care.	Hold nursing in-services on specific areas of care.
Resident	Resident Care	The nursing team provides quality care.	Ensure nursing staff have proper equipment and supplies.
Resident	Resident Care	The nursing team provides quality care.	Provide on-the-fly coaching and feedback to nurses and nurse assistants.
Resident	Resident Care	The nursing team provides quality care.	Conduct a review of medication management and distribution practices.
Resident	Resident Care	The rehab/therapy team helps me stay at my highest level of independence.	Partner with a reputable and fully vetted physical therapy group.
Resident	Resident Care	The rehab/therapy team helps me stay at my highest level of independence.	Ensure physical therapists have proper equipment and supplies.
Resident	Resident Care	The rehab/therapy team helps me stay at my highest level of independence.	Actively involve residents in setting goals for their therapy outcomes.
Resident	Resident Care	The rehab/therapy team helps me stay at my highest level of independence.	Ensure resident therapy plans are followed and kept updated.
Resident	Resident Care	The rehab/therapy team helps me stay at my highest level of independence.	Provide transition-to-home services including equipment rental and setup.
Resident	Staff Members	Staff members treat me with dignity and respect.	Develop an interview process that incorporates a hire for heart philosophy focused on seniors.
Resident	Staff Members	Staff members treat me with dignity and respect.	Implement best practice customer service standards and training for all staff members.
Resident	Staff Members	Staff members treat me with dignity and respect.	Provide recognition/reward to staff members who exhibit amazing customer service.
Resident	Staff Members	Staff members honor my personal preferences.	Have a contest to memorize residents' names and service preferences. Integrate knowledge into customer service practices.
Resident	Staff Members	Staff members honor my personal preferences.	Provide recognition/reward to staff members who exhibit amazing customer service.
Resident	Staff Members	Staff members respect my need for privacy.	Enforce a knock-first and wait-for-response policy.
Resident	Staff Members	Staff members respect my need for privacy.	Implement an alert system for letting residents know someone is approaching.
Resident	Staff Members	Staff members work together as a team to meet my needs.	Organize staff members into working teams for each resident.
Resident	Staff Members	Staff members work together as a team to meet my needs.	Hold daily stand up team meetings to keep communication channels flowing.
Resident	Supportive Services	The security staff keep my community safe and secure.	Ensure all community doors are locked by a specified hour in the evening.
Resident	Supportive Services	The security staff keep my community safe and secure.	Provide ample lighting in the parking lot.
Resident	Supportive Services	The security staff keep my community safe and secure.	Install visitor check-in system.
Resident	Supportive Services	The security staff keep my community safe and secure.	Train security personnel on timely and adequate response to emergencies.
Resident	Supportive Services	The security staff keep my community safe and secure.	Arrange physical aspects of community to minimize fall risk.
Resident	Supportive Services	The security staff keep my community safe and secure.	Install falls management software in the community.
Resident	Supportive Services	Transportation services are available when I need them.	Hire an additional driver.
Resident	Supportive Services	Transportation services are available when I need them.	Purchase a van.
Resident	Supportive Services	Transportation services are available when I need them.	Partner with ride service like Lyft.
Resident	Supportive Services	Transportation services are available when I need them.	Increase transportation schedule.
Resident	Supportive Services	Transportation services are available when I need them.	Provide a transportation schedule that addresses residents' needs.
Resident	Supportive Services	Front desk/concierge staff are helpful.	Ensure front desk is always staffed to receive visitors and answer the phone.
Resident	Supportive Services	Front desk/concierge staff are helpful.	Implement best practice customer service standards and training for front desk staff members.
Resident	Supportive Services	Front desk/concierge staff are helpful.	Ensure the front desk has access to information like the daily calendar and community policies.
Resident	Supportive Services	Front desk/concierge staff are helpful.	Offer package/grocery delivery service to resident rooms.
Resident	Supportive Services	Front desk/concierge staff are helpful.	Offer valet services.

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