Cole Marvin, the executive director of Friendship Village Tempe, sits casually in his Hawaiian shirt waiting for our interview to start. He tells me he's excited because we are going to be talking about one of his favorite things...customer service. They call him The Mayor of FVT, a moniker he [...]
There’s so much information going around about how senior living communities can improve. With hundreds of speakers at no less than five big industry conferences, podcasts, posts, and articles churning out weekly or monthly, and the occasional book release, there is plenty of expert opinion being dispensed on what senior [...]
Click HERE to find out how, courtesy of I Advance Senior Care. More useful tips from a previous blog post on leadership: Research has found that great managers have these talents: They have high emotional intelligence. They know how to motivate and inspire their team. They make decisions that foster [...]
Click HERE to find out how, courtesy of Mcknights Senior Living and AGEucate Training Institute.
Your survey is coming up! Below are some fun and effective ideas for getting residents or employees to take the survey. Shoot for 100% participation to send the message that every voice matters. 1. Recruit a few employees or residents to serve as survey ambassadors responsible for promoting the [...]
What are the top features residents and family members look for when they are exploring their senior living options? Are these must-haves universal? Which ones are important enough to continue to delight residents and family members after moving in? In early 2021, Sensight Surveys asked 5,724 residents and family members [...]
Lynn Ackerman, Ph.D., is co-founder and chief customer officer at Sensight Surveys LLC. Reposted from McKnight's Senior Living Marketplace on January 28, 2021 Senior living providers have gotten their fair share of media coverage during the COVID-19 pandemic. Although many stories have focused on the challenges group care settings have faced while [...]
You’d like to make an improvement in your community. Perhaps you recently conducted a survey and received feedback from residents that the food is often cold. Maybe your care team is frustrated that resident care supplies are always running out. Perhaps team members have been asking for more training. Whatever [...]
At Sensight Surveys, we help clients see where they are performing well and where they can improve to increase employee and resident engagement. Our 15 years of research shows time and time again that communities with high engagement levels have a rock star management team. The evidence is in the [...]
There are two main reasons you should be measuring resident and employee engagement in your senior living communities. One is to understand the broad emotional sentiment residents and employees have toward your organization. The other is to understand practically which service areas should be the focus of your continuous [...]
