Reposted from Inland Valley News, July 18, 2013 Meal times are bar none the most important activity of the day for seniors living in retirement and assisted living communities. Eating is an immensely enjoyable activity when you're young (as evidenced by our 60% overweight population) and for the elderly, and [...]
One of the most common recommended improvements we hear from family members on our customer experience surveys is more frequent updates from community management about their loved one’s status. Managing a senior living community is a busy, demanding job. Sometimes finding time to update responsible parties (RPs) can be difficult, [...]
Most business leaders believe that conducting a customer experience survey will help them figure out what their business should be doing better. No argument here. That’s what we are all about. We do believe, however, that focusing solely on areas in need of improvement is like posing for a picture [...]
Caring for seniors can be demanding work. Sometimes downright exhausting. There are good days and not so good days. Your staff members do the best they can, but sometimes it's hard to stay positive. I'm going to share a secret with you that can turn bad days into not so [...]
